Atlanta airport honored for best concessions

The world's busiest airport was recently recognized for the best U.S. airport concessions program, said a spokesman for Hartsfield-Jackson Atlanta International Airport.

Airport Revenue News, a monthly magazine, held its annual "Revenue Conference & Exhibition," in National Harbor, Md., where Atlanta's airport received the "Best Overall Concessions Program," award for 2011, said Al Snedeker.

"We are absolutely thrilled to have our concessions program recognized as the best in the country," added Louis Miller, aviation general manager at Hartsfield-Jackson. "Providing customer service with a variety of innovative retail, food and service options is what makes our program world-class."

The airport also received the "Best Concessions Program Design," award, under the large airport category, for the second year in a row, said Snedeker. Furthermore, Hartsfield-Jackson earned the "2011 Best Concessions Customer Service Award," he said.

"We have teamed with the concessionaires to improve and enhance customer service throughout the airport," explained Miller. "This award is truly a team award for all our partners, and recognizes that our efforts are paying off for our passengers."

Hartsfield-Jackson has introduced various national upscale retailers, from 2009, through 2010. They include Sean John, Lacoste, Brooks Brothers and Ermenegildo Zegna, said Snedeker. The technology stores include Techshowcase, and Blackberry from Wireless Giant, which is the first in any airport, he said.

Other awards the airport has received from the magazine include the "2009 Airport Revenue News Best Concessions Management Team," award, he added.

According to Airport Revenue News' web site, www.airportrevenuenews.com, the magazine has existed for 15 years, and focuses on covering revenue trends, strategies, developments, upcoming opportunities and legislative updates of the airport industry and the businesses that operate within airports.