ATLANTA — In light of recent reports of scam artists impersonating Georgia Power employees over the phone, the company is reminding customers to be cautious and never provide personal information such as a credit card or social security numbers to unverified people.
Georgia Power spokeswoman Carol Boatright said scam artists have been known to call customers, claim that the customer’s account is past due and that their electricity will be disconnected if they do not provide payment immediately. She said criminals frequently target senior citizens or those speaking English as a second language.
In most cases, the customer is asked to purchase a pre-paid debit card and provide the card’s account number, she said. Both residential and commercial customers are being victimized in the scam.
Boatright said that, when a Georgia Power customer is past due on their account, the company will contact them by calling their primary account telephone number with a pre-recorded message asking them to call Georgia Power to discuss the status of their account.
“Georgia Power does not ask for personal information like a credit card or Social Security number over the phone,” she said.
She added that the company will never send an employee to a customer’s home to collect payment. And if an employee needs to visit a customer’s home for a service-related issue, they will be in uniform and present a badge with a photo, their name and the company’s name and logo.
Georgia Power employees will also be in a vehicle marked with the company’s logo, she said. Information to help customers easily identify Georgia Power employees is available at www.georgiapower.com/uniforms.
Boatright said customers who have questions or concerns about a phone call or other contact regarding their Georgia Power account should call the company’s 24-hour customer service line at 888-660-5890.
Customers may also visit GeorgiaPower.com to send an email directly to the customer service department or visit a local Georgia Power business office.
“Georgia Power continues to work with law enforcement agencies throughout the state to identify and prosecute criminals who pose as Georgia Power employees in order to defraud customers,” she said.